Insurance

Loans

Mortgage

Attorney


Insurance

Loans

Mortgage

Attorney

Mind your (Tech) Manners!

By: Beth Ann Long
 

More Long Story Short Articles


Mind your (Tech) Manners!
This is true. Sad but true. Recently, a wonderful agent I know lost a high end buyer due to lack of technical manners. This is a very experienced agent with generally excellent (live) communication…

They googled ” Honest Realtor”… and found me!
I have been working with a delightful young couple. As usual, when they contacted me I set up a pre-showing interview so we could get aquainted. We went over theirwish- list of things they wanted in…

Are you FOCUSED?
Are you focused on your goals and dreams? Here is an acronym I created: F.O.C.U.S. Forward. Optimistic. Centered. Uncompromising. Steps of Action I would like to go through each of these and…

I truly admire your hat collection!
Whether or not you know it, if you are in Real Estate — you own a very impressive hat collection. We are continually changing roles all day long.  This can be an energy drain if you are not…

9-9 is PEOPLE TIME!
If you are like me, you have a lot going on. There are zillions of coaches and advice out there on ” time management”. I have to admit, I am a little bit of a scatter brain and it has…

This is true. Sad but true.

Recently, a wonderful agent I know lost a high end buyer due to lack of technical manners. This is a very experienced agent with generally excellent (live) communication skills.

But the buyer was from out of the area, and was e-mailing this somewhat old school baby boomer aged Realtor. He is a great guy who has mastered many great skills in his 25+ year real estate career. But he lacks in high end technical skills. I may have just described you, or someone you work with. In fact it is dang hard to keep up as technology moves at lightening speed.

Basically what happened is that this buyer e-mailed this agent, asking a series of questions. This person does not like to text, but did recieve the questions on his phone. So he answered back things like ” sure” and ” yes”.

Saavy high tech big bucks buyer percieved these responses as less than professional. They wanted details and some long distance hand holding, which is understandable. Although Tech tard agent had some good interactions with this person prior…it was not enough. They e-mailed saying they were moving on to another agent.

I believe we have gotten sloppy with the over-usage of text messaging with clients. Unless they specifically say it is their PREFERRED method of communication…you may want to pick up the phone people.

Here are a few tips I have learned along the way.

  • ASK all prospects and clients how they like to be contacted.
  • It sounds basic, but be sure your signature is on all of your communications: including text messages.
  • Don’t ever rely on texting for contract issues, or important details of the transactions.
  • Choose wisely when e mailing or texting sensitive material, as emotions are often misunderstood.
  • Meet eye-ball to eye-ball whenever possible.
  • Write hand written notes along the way ~ it’s a lost art and people LOVE it. (yes, the kind with a stamp)
  • If you don’t know anything, sometimes you still need to touch base!
  • If you need help with technical things, Internet, devices, ASK someone who enjoys and understands it. (you know, like your KIDS!)

InsuranceLoansMortgageAttorney

Comments (0)

To view or post comments you must connect to Facebook via the "Connect to Facebook" button.
Connect to Facebook